The most important hire that I never made
As a startup founder and CEO, one of my biggest hiring mistakes was a role I never created for my company.
Product Management
How to lose a user in 10 days
A product that doesn't prioritize retention, onboard users, or solve a real problem is like a leaking bucket.
Don't trust your gut
I was in a meeting when I heard someone say "Trust your gut" regarding changes to the user interface of a large e-commerce website. I was stunned. In an age in which we